Shipping Policy

When will my order be shipped?

 

Please allow 3 business days for shipping. Due to extremely high volume of orders it may take 3 days to process your orders, this does not include shipping time.

 

We process orders from 10:00 AM – 5:00 PM (PST), Monday – Friday. We do not process any orders on Saturday, Sunday or on major U.S. holidays.

 

Our daily shipping cut off time for standard shipping is at 5:00 PM (PST), Monday – Friday.

 

The checkout process on our website features built-in shipping options that are real-time, so you receive email confirmation immediately upon placing your order. Feel free to contact us for customized order summary or shipping options.

 

Where Do We Ship?

 

We proudly ship to all 50 states in the USA. 

 

Estimated Transit Times:

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USPS First Class Mail “snail mail” 2-7 business days* in transit

 

USPS Priority (standard shipping) 2-4 business days* in transit

 

USPS service days: Monday – Saturday.

 

While USPS does not provide complete tracking information for orders shipped with First Class Mail, The Nature Wellness purchases a delivery confirmation number, at our own expense; to confirm successful delivery of your shipment. Larger orders are shipped with FedEx, which offers a sophisticated tracking system. As soon as your order is packed, The Nature Wellness sends tracking information to the email address provided.

**Please Note** If your tracking information states “Not Found,” please allow until 7:00PM PST to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

 

Late Shipments

 

We do not guarantee transit times and shipping fees are nonrefundable through us; however, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

 

UPS®: All shipping methods guaranteed*

 

Call 1-800-742-5877 to file a claim

 

https://wwwapps.ups.com/webClaims/create?loc=en_US

 

USPS® Customer Service

 

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

 

Hours of Operation:

Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET

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https://www.usps.com/help/welcome.htm

 

How Long Will It Take for Your Package to Arrive?

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Due to the extreme volume of orders, each order placed has a processing time from 24 – 72 hours before order is shipped. We do not account for transit times. Please make sure you select the appropriate shipping method to ensure your package is delivered on the desired day.  

Incomplete

 

Incorrect Address Submissions

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Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. The Nature Wellness will not reship the order until it’s returned to us by the courier and customer pays the 15% restocking fee.

 

Lost Packages

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If you believe your package to be lost, you must file a claim with the carrier. Priority shipping options are covered up to $100.